With a Costco store not far from one of our offices, we’re regularly asked why we deserve your business when you could just buy a hearing aid from Costco instead.
There are many important differences, but here’s the biggest one:
We sell hearing healthcare, not hearing devices. Our mission extends beyond selling products—we’re dedicated to providing comprehensive care and personalized treatment plans that take into account your lifestyle and specific needs.
That means hearing aids are just part of what we offer. We provide a full spectrum of hearing services, including hearing assessments and screenings, balance disorder treatments, and tinnitus treatments too. Additionally, we remain committed to utilizing the latest technology and methods to offer advanced treatment options.
We cover everything you need, with a personal touch. That’s why we walk you through every step of your diagnosis and treatment to ensure you enjoy a worry-free experience. Our team of experts is committed to providing the ongoing care, support, adjustments, and continuous adjustments you need. Our customer service is second to none. We’re not only healthcare providers but also your long-term hearing health partners.
So, What Does Costco Offer?
In contrast, Costco provides free hearing tests that can help you determine if you could be helped by a hearing aid.
They’re cheaper, but you get what you pay for. While their services may appear to be a good deal at first glance, it’s essential to understand that quality hearing care involves more than just the initial purchase of a device.
Here’s a comparison table to help you see the difference between Utah Ear Institute and Costco:
Our comprehensive hearing assessments are much more advanced than what Costco offers.
That’s because we check every area of your hearing health. You’ll know your hearing issue isn’t due to a more serious medical condition, because our audiologists are trained to understand when a medical referral is necessary. Not only that, but our audiologists also maintain a consistent line of communication with your primary healthcare providers to ensure a coordinated approach to your health.
You’ll also discover your exact hearing thresholds, and your word understanding is obtained. Everything is personalized to meet your unique needs and requirements. Moreover, we also factor in your lifestyle, communication needs, and aesthetic preferences when recommending hearing aid options.
We also offer a wider range of hearing devices by multiple manufacturers. We provide the very best premium solutions available from ReSound, Phonak, Oticon, Starkey, and Sonic. Meanwhile, Costco offers primarily cheaper Kirkland brand solutions. We believe that giving you a variety of options from reputable brands allows us to better cater to your specific hearing needs.
We are also competitive and even superior to Costco’s repair warranty and loss and damage warranty. We both offer three-year repair warranties. Our own loss and damage warranty is three years, compared to Costco’s two years. Beyond that, our commitment to customer satisfaction ensures that we will work tirelessly to solve any issues that you encounter with your hearing aids.
Where Does Utah Ear Institute Fall Short?
We’re not open evenings and weekends. We don’t give away hot dogs after your appointment, either.
We’re also more expensive when you’re paying out of pocket. However, you may find our payment plans or managed insurance benefits are a better option for you. (We can help you maximize your insurance benefits and break your payments into monthly, quarterly, or annual payments too!) Plus, we’re transparent with our pricing—there are no hidden costs or fees.
We also offer these final key advantages: we’re locally owned and operated and provide curbside hearing aid service to you. We can make house calls. We can also repair most major brands of hearing aids. In essence, we strive to be as accommodating and flexible as possible to meet your unique needs.
What does all that service add up to?
Something pretty special. But you don’t have to take our word for it.
Recent surveys as of May 2023 rated Costco hearing aid centers 3.5 out of 5 stars on ConsumerAffairs.com. Meanwhile, Utah Ear Institute has been rated 5 out of 5 stars on Google Reviews. This high rating reflects our commitment to providing outstanding care and serving the needs of our community.
We think those five-star reviews speak volumes about how well we treat our customers and how much value our customers feel they’re receiving.
After all, it’s our job to serve our community and provide the very best service possible from each of our four locations.
And while Costco might be the right choice for some people, we feel we offer something extra special. We go above and beyond to ensure that you receive the highest quality of care and the best possible results.
You can even schedule an appointment if you like.
Just let us know how we can help. We’re here to ensure you enjoy a better and more confident life with the right hearing solution that meets your special needs. Remember, your hearing health is our priority, and we’re dedicated to improving your quality of life through better hearing.